How do I?
Log in to the Training Platform?
To log in to our platform, please follow this link https://online.compassionateinquiry.com/login and enter your email address and password, created when purchasing the course.
Get notifications about new workshops?
Make sure you are subscribed to our newsletter for updates.
If you are part of a training and believe you should be receiving emails notifying you about monthly workshops, and you are not receiving them, please subscribe at this page Please visit this page to re-subscribe to our online course platform.
For additional support, email online@compassionateinquiry.com with a description of the workshop you are enrolled in, and the emails you are not receiving.
Check my eligibility for subsidies?
We offer the Professional Training in English, three times yearly.
Criteria for subsidies: Subsidies are granted based on financial need, expertise, the number and type of clients you work with, the economy of the country you live in, and the stated reasons for the subsidy. We seek to support and include traditionally underrepresented, marginalized, or otherwise under-served populations, and prioritize individuals whose work is in service to marginalized communities, international relief, veterans, and victim support.
Recertify as a CI Practitioner?
Please visit the page Certification and Re-Certification for all details regarding Re-Certification.
Reset my password?
If you are receiving an incorrect password message, you might not have entered your login details correctly, please try again, making sure all the information is correct. If this issue persists, please change your password by following this link:
https://online.compassionateinquiry.com/password/new
The general link to login is online.compassionateinquiry.com/login
Renew my annual membership?
If you graduated from the Professional Training and want to renew your annual membership, you can do so here: https://compassionateinquiry.com/ci-professional-training-annual-membership/
Get CE Credits?
See this page for all information on CE Credits: https://compassionateinquiry.com/ci-completion-late-fee/
Stop receiving emails?
If there are any specific email you would like to unsubscribe from, you may also send an email to online@compassionateinquiry.com to unsubscribe you from emails.
As a last resort, you may visit your emails from us and hit the Unsubscribe button at the bottom of the email. Note that this may unsubscribe you from ALL emails and you may miss important course information in that case.
General Questions:
How do I log in to the Training Platform?
To log in to our platform, please follow this link https://online.compassionateinquiry.com/login and enter your email address and password, created when purchasing the course.
How do I reset my password?
If you are receiving an incorrect password message, you might not have entered your login details correctly, please try again, making sure all the information is correct. If this issue persists, please change your password by following this link:
https://online.compassionateinquiry.com/password/new
The general link to login is online.compassionateinquiry.com/login
I can login, but can’t see my course modules. What should I do?
You may only see modules that say “Coming Soon”. Often, this is by design as you start a new course. If you are joining or re-joining and think this is incorrect and the module should be open, please contact us at online@compassionateinquiry.com
I stopped receiving important course emails, how can I resubscribe?
Please visit this page to re-subscribe to our online course platform. In certain circumstances, this re-subscription may not be enough and further troubleshooting may be required. Please email support at online@compassionateinquiry.com to confirm your re-subscription.
I’m having trouble with payments or would like to have a custom payment plan.
All payment-related questions should be addressed to payments@compassionateinquiry.com.
How can I update my credit card info?
In our online course platform, you will need to first log in to your account. The login link is online.compassionateinquiry.com/login .
After logging in, click on the Customer Avatar in the top right corner of the page.
Then, select Settings from the dropdown.
Click Billing Info in the top right corner of the page.
Click Update next to the currently listed credit card.
Complete the prompt to enter the updated card information.
Then, click Update Card to apply and keep the changes:
Further payment-related questions should be addressed to payments@compassionateinquiry.com.
Will I get a receipt after paying?
Yes, we generally send receipts of all payments within 5 business days of the purchase.
Further payment-related questions should be addressed to payments@compassionateinquiry.com.
What is your cancellation policy?
Each course or product has a distinct cancellation policy. Please visit the page of the product you are wondering about to find the cancellation policy. If you have any questions, you can email us at online@compassionateinquiry.com.
Please email any media requests to marketing@compassionateinquiry.com.
Professional Training-Related Inquiries:
How do I access the course?
Before the course begins, we send you the link to access the online training platform. Please add this link to your web browser’s bookmarks, in order to have easy access.
The link to login to the online training is online.compassionateinquiry.com/login
Please bookmark the page entitled Course Orientation with Sat Dharam, which is in the Intro module. This page is handy to access or return to often, as it contains most of the downloads for your course. Please refer to the next question in order to find this page.
How do I access the Downloads?
Here is how to find the PDFs and downloads for the Intro Module and subsequent modules:
You can also click this link for quick access to the Course Orientation with Sat Dharam page.
When you are on the first page of the learning platform you will see Compassionate Inquiry Professional Online Program. To access Intro content you must:
- Click on Introduction: Welcome To The Course
- You will see Gabor’s video but not the PDFs
- Click on Course Orientation with Sat Dharam, which is just beneath Course Introduction with Gabor
- You will see the PDFs located on the right hand side of your screen, down below the videos.
This process is the same to access downloads for each module. Downloads are always on the second page of the Intro Section of that module, entitled Orientation with Sat Dharam. Only when you have clicked onto each module’s Orientation video with her do you see the PDFs after scrolling down, on the right-hand side.
Note: If you are on a mobile device, the downloads will be at the very bottom of the page, under the complete transcript.
As you go through the program, it is recommended to download, view and/or print off course materials for reference.
How can I find the powerpoint slides?
The powerpoint slides for each module are located alongside the downloads/PDFs for that module. Please reference the above question for directions. They are called either “Gabor’s Teachings Slides” or “Practice Slides”.
What needs to be completed for the course and when is it due?
Please refer to the Downloads Section of the Orientation Page in the Introductory Module (Click this link for quick access to the Course Orientation with Sat Dharam page). Specific files which contain some of this information include:
- Compassionate Inquiry Program Structure
- Course Completion guidelines
- Compassionate Inquiry Course Outline
All of the above documents are located in the Introductory module pdfs. Further information and instructions will be given prior to your completion of the course, you can also view the image below for further requirements.
Compassionate Inquiry Requirements for Course Completion
See the chart below for an overview of the requirements for your course completion, and the different options you have:

How can I access the Facebook Group and Online Forum?
Facebook Group
If you’d like to join our optional Facebook Group, use this link: www.facebook.com/groups/2137228633224894/
You will be asked to input your Facilitator’s name and cohort (e.g. May 2021) to join the group, and please don’t share this group link with participants outside of the training. If this link above is unavailable, please contact online@compassionateinquiry.com
Online Forum
It is not essential that you join the Facebook group, as we know some of you do not use Facebook. However, it is a useful forum to get to know more people in the program, comment on the modules, and to share insights and experience as we go along. We also recommend you engage in the online forum you have access to as part of the course platform, which you are encouraged to use in addition to or instead of Facebook, as you wish.
I need to reset my password, or I can’t log in.
Please use the link online.compassionateinquiry.com/login to log in, and ensure you are not entering any spaces before or after your email address.If you don’t remember your password or are having trouble entering it, please send an email to online@compassionateinquiry.com and we will send you a link to reset your password. Please do so within a few days of when we send you the link, as this link will expire within a week.
How do I use Zoom? Is it secure?
You will be using Zoom for all meetings with your facilitator, with Gabor and your dyads/triads.
This article from Zoom highlights and gives instructions to enable many security features you can enable in Zoom, and we recommend applying the following, especially important for your Dyads and Triads, if you are the host:
- Disable screen sharing so that attendees cannot take over your screen without permission
- Lock your meeting after everyone has arrived to prevent unwanted disruptions
- Don’t publicly post your Zoom link anywhere. Anyone with this link can join your meeting
- Make sure the Waiting Room is enabled by default. Waiting Room is an existing feature that allows a host to keep participants in individual virtual waiting rooms before they are admitted to a meeting.
- Meeting Registration (Optional) Registration for meetings will allow you to have your participants register with their email, name, and other details before the meeting begins.
What do I practice in my dyad/triads ?
Please refer to the Downloads Section of the Introductory Module for the Compassionate Inquiry Pod Guidelines, Compassionate Inquiry Etiquette in Triads, and Compassionate Inquiry Triad Attendance Sheets.
The dyad/triad practice guides for each module are located in that Module’s Downloads Section.
What are dyads/triads?
Dyad = 2 people who will each have a turn to be client and therapist/helper (60min practice session). Triad = 3 people who will each have a turn to be client, therapist/helper, and observer (90min practice session). We’ll talk about this including your Dyad/Triad meeting structure at the first biweekly Facilitated Group Zoom Meeting, which day and time is indicated in your Welcome Letter.
What is a pod?
A pod is a group of about 6 people contained within the biweekly Facilitated Group. Each biweekly Facilitated Group will be made up of 2-3 pods. Triads and dyads are then formed within the pods. The pod members will become the primary people you will practice with weekly for the year.
I’m not getting emails (about the Course Content or Modules)
Please visit this page to re-subscribe to our online course platform. In certain circumstances, this re-subscription may not be enough and further troubleshooting may be required. Please email support at online@compassionateinquiry.com to confirm your re-subscription.
I’m having trouble with payments or would like to have a custom payment plan.
All payment-related questions should be addressed to payments@compassionateinquiry.com.
How can I update my credit card info?
In our online course platform, you will need to first log in to your account. The login link is online.compassionateinquiry.com/login .
After logging in, click on the Customer Avatar in the top right corner of the page.
Then, select Settings from the dropdown.
Click Billing Info in the top right corner of the page.
Click Update next to the currently listed credit card.
Complete the prompt to enter the updated card information.
Then, click Update Card to apply and keep the changes:
Further payment-related questions should be addressed to payments@compassionateinquiry.com.
Will I get a receipt after paying?
Yes, we generally send receipts of all payments within 5 business days of the purchase.
Further payment-related questions should be addressed to payments@compassionateinquiry.com.
What is your cancellation policy?
Each course or product has a distinct cancellation policy. Please visit the page of the product you are wondering about to find the cancellation policy. If you have any questions, you can email us at online@compassionateinquiry.com.
Do I need clients for my case studies?
Here are the specifics on case studies for course completion:
Completion of at least 25 Case Study forms (beginning in Level 2 of the course), documenting individual Compassionate Inquiry sessions where you were acting as the practitioner and demonstrating competence.
At least 13 of these Case Study forms must be with actual clients, who are not part of the Compassionate Inquiry training.
The other 12 Case Studies may be from your dyads/triads with participants in the Compassionate Inquiry training.
No more than 5 case studies can be from any one client.
At least 5 of these will be submitted at the half way point in Level 2 so that you may receive feedback, while the other 20 will be submitted near the half way point of Level 3.
Case Studies should be submitted typed in a Word doc, saved as 1 file, with each case study starting at the top of a page. Use initials rather than full names to protect your client’s identity and maintain confidentiality.
I do not know how to convert my case studies into one document and upload, or I wrote them out by hand.
Please refer to this page for comprehensive instructions to upload your case studies.
What are the course completion requirements?
Starting with the Feb 2020 cohort, certification is no longer an initial option after completion of the course. We have migrated to the Mentorship Program.
Comparison of Requirements for Course Completion, CE Credits, Mentorship Program and Certification
| Course Component | Course Completion | 40 CE Credits | Mentorship/Certification | Non-Certification |
| Read pdfs of Gabor’s Teachings, Practice, and Conversations | Complete | Complete | Complete | Not necessary to complete |
| Watch all videos of Gabor’s Teachings, Practice, and Conversations | Complete | Complete | Complete | Not necessary to complete |
| Quiz – Gabor’s Teachings | Complete quiz for each module, pass with 80% | Complete quiz for each module, pass with 80% | Complete quiz for each module, pass with 80% | Not necessary to complete |
| Quiz – Conversations | Complete quiz for each module, pass with 80% | Complete quiz for each module, pass with 80% | Complete quiz for each module, pass with 80% | Not necessary to complete |
| Study and Practice Guide Answers | Complete written questions for each module | Complete written questions for each module | Complete written questions for each module | Not necessary to complete |
| Biweekly Group Attendance | Attend 22 out of 27 | Attend 22 out of 27 | Attend 22 out of 27 | Attend at least 18 |
| Triad/Dyad Sessions | Attend at least 50 | Attend at least 50 | Attend at least 50 | Attend less than 50 |
| Case Studies | Complete and submit 25 | Complete and submit 25 | Complete and submit 25 | Not necessary to submit |
| Submit Videos | Optional, to receive feedback during biweekly meetings | Not necessary to submit | Submit 8 videos during the Mentorship Program. Submit 1 Video for Certification Review after Mentorship | Not necessary to submit |
| Zoom Calls with Gabor | Attend or watch recording of each call | Attend or watch recording of each call | Attend or watch recording of each call | Optional |
| Competency Forms | Fill out 1 for Self | Fill out 1 for Self | Fill out 1 for Self | Not necessary to complete |
| Documentation of Personal Therapy | 12 sessions minimum | Not necessary to submit | 12 sessions minimum | Not necessary to submit |
| Practicum in Level 3 | Demonstrate Compassionate Inquiry proficiency in at least 1 practicum in L3 | Demonstrate Compassionate Inquiry proficiency in at least 1 practicum in L3 | Demonstrate Compassionate Inquiry proficiency in at least 1 practicum in L3 | Not necessary to complete |
| Feedback Forms | Fill out form for each module at least once | Fill out form for each module at least once | Fill out form for each module at least once | Not necessary to complete |
| Long Course Feedback Form at end of Level 3 | Complete at end of course | Complete at end of course | Complete at end of course | Not necessary to complete |
| Liability Insurance | Not required | Not required | Required | Not required |
| Extra Fee | Not required | $150 CDN | Must complete the 5-month Mentorship Program after year- long training.After completing the mentorship program, you can apply for certification and submit a video for review. | Not required |
| Certificate | Course Completion certificate | CE credit certificate | Compassionate Inquiry Practitioner Certificate once you pass the certification review. | No certificate |
Where can I find the Final Assessment Form?
Please note that you will get the following information, including exact dates, via Email, prior to your course completion deadline.
Below is a short summary with links to fill out your course completion forms:
- Course Completion Forms: you must use the Submittable platform (links available in a Course Completion Email to you) to upload Course Completion Forms 1 and 2.
- Submittable Form 1 (Case Studies)
- Submittable Form 2 (Competency, Attendance Record, Therapy Log, Final Assessment Form)
- Please note the Final Assessment Form is a separate Google Form, accessible via Submittable Form 2.
- Course Platform Assessments (Deadline: September 30, 2024): Please review the Professional Training course to ensure that all Quizzes, Practice Guides, and Feedback Forms in all modules are passed and completed. Click here to sign in.
Why was Certification decoupled from the year-long course?
We started in 2019 with an application for Certification after the year-long training ended, however, we found that less than 30% of those who applied for certification in the first few cohorts were ready to certify, yet they paid $400 for a certification review. We did not feel comfortable continuing with a system that was not working and was costly for participants.
We determined that mentoring was necessary to ready people for certification, so established a mentorship program, during which mentees receive feedback on 8 videos. This prepares them for certification, and their Compassionate Inquiry skills improve dramatically. We are happy with this new system.
In submitting highly personal and confidential responses for the Module Study and Practice Guide Questions – what happens to my responses with the Compassionate Inquiry Admin Team? How is the info being dealt with?
Our admin course completion review team (comprised of 1-2 members) looks to see that these questions have been answered but do not read them. The questions are for you to reflect upon for your own growth so that you can share your insights in your biweekly meetings and monthly discussion groups.
We invite you to write only what you are comfortable sharing and to keep the rest private.
What is the privacy of my Videos and documents?
The information, files, and videos you submit are strictly confidential and will only be seen by the certification team (comprised of the Compassionate Inquiry Facilitators, sometimes Gabor, and if necessary, the Compassionate Inquiry Admin Team). Your submission will be reviewed and deleted 60 days after all certification requirements have been received, or within 8 months after the final week of your training.
Video Upload Options:
In some cases you may have issued uploading your video(s) directly through the online form, however this is the default option. Here are some other options.
- Upload directly through the form (most secure)
- Upload to an online service such as Dropbox, Youtube, Vimeo, and copy/paste the links to videos into the form
We recommend you upload videos through the form directly, but if you are having problems there is another option, where you can upload to an online service and share the links in the certification form. If you do this, please be aware of the privacy of your videos, and that you are responsible for ensuring this privacy. There are many online services you can use, however here are three:
- Youtube – Unlisted video setting. It offers private video uploads (but not password-protected), however for our purposes Unlisted is the best option. Youtube offers free unlimited video uploading. For information on how to make private Youtube videos, see here.
- Dropbox, Google Drive, Microsoft OneDrive etc. If you have one of these services and enough storage space, you can upload videos to a folder in your account and create links to share in the certification form.
Vimeo – Password-protected private video uploads. The free plan only offers 500mb of uploads per week, so in order to upload all five videos you will likely need to upgrade to Vimeo Plus – $9/month. You can delete your subscription after two months or so, after the videos have been reviewed and when you remove the videos from the platform. For information on Vimeo video Privacy, see here.
What are my options after completing the Professional Training?
We suggest all course participants join the Annual Membership after the course ends, for a host of benefits.
If you feel you are qualified, we invite you to apply for the 5-month Mentorship Program.
See the below image for options after course completion:

What are the qualifications required for the Mentorship Program?
You need to be licensed in a modality that allows you to do counselling with clients, and that you have insurance for, before you are accepted into the mentorship program.
Example modalities that you can be licensed to practice include a life coach certification, addiction counsellor, psychotherapist, psychologist, MD, ND etc. You also need to belong to a professional regulatory body associated with that certification.
Candidates for the Mentorship Program must:
- have completed the course requirements for the professional online training
- be registered with a professional regulatory body
- be legally able to practice Compassionate Inquiry within their professional scope of practice and in their jurisdiction
- have liability insurance that covers Compassionate Inquiry, unless it is unavailable in your country
- have an active clinical practice, currently seeing clients (minimum 3 per week)
I am interested in applying for the Mentorship Program, however, the website appears to only accept applications for individuals who were in cohorts prior to mine. Is it possible to submit my application prior to receiving a certificate of course completion?
You can’t begin the mentorship until after course completion, but if a Mentorship program is coming up while you are simultaneously applying for course completion, and you are confident you will be able to submit all of your required documents for course completion, you may also simultaneously apply for the Mentorship Program. Alternatively, you can seek out private mentorship now if you want.
See the Mentorship page: https://compassionateinquiry.com/mentorship/
What insurance companies cover Compassionate Inquiry?
Insurance in Canada
Holman Insurance (covers life coach under their Therapy Professionals policy.)
http://www.therapistinsurance.ca/
Westminster
https://westminster.global/ca/
McFarlane-Rowlands
https://mcfarlanrowlands.com
Lackner McLennan
https://lmicanada.com
Insurance in the US
Hands On Trade Association covers Compassionate Inquiry as a stand-alone therapy https://www.handsontrade.com/professions-covered?fbclid=IwAR24OyEUfYmrKzruK-WtBCBnSpC2FDIhsREJ3Ue8KfE4r3P-9VSKr9Gjrsw
Insurance in the UK
In the UK, ‘coaching and mentoring’ insurance is available with a company called Hiscox via PolicyBee https://www.policybee.co.uk/professional-indemnity-insurance
or via Oxygen http://www.oxygeninsurance.com/
When can I apply for certification?
You are welcome to apply for certification once you have completed the mentorship program and submitted all the requirements for mentorship completion, as well as the requirements for certification. In addition you must receive the approval of your personal mentor to pursue certification.
What are the requirements needed to apply for certification?
There are a number of requirements in place for submitting your certification application including:
- A certificate of completion for the professional online training
- The completion of at least one 5 month block of the mentorship program
- Advised that you are ready to apply for certification by their designated personal mentor
- A complete log of 100 clinical practice hours of Compassionate Inquiry since beginning the mentorship program (50 required during the mentorship program; another 50 required for certification)
- Apply for certification within a one year period after completion of the Mentorship Program
- Completion of 10 case study forms for clients seen during the extra 50 hours of clinical practice required for certification
- Submission of one video (up to 50 minutes) to the Certification Team for review. The video must be in Gallery View and the client must be someone who has not participated in the Compassionate Inquiry training
- Submission of liability insurance
- Payment of a certification fee of $230 CAD
My personal mentor has approved me for certification, now what?
Once you have completed all the requirements for the mentorship program and have received the approval from your personal mentor to proceed with a certification submission, you will receive a letter from our certification coordinator granting your certification review. This letter will outline the next steps in the process which includes a link to enter your submissions for certification (i.e. insurance, video for review) and a link to pay your certification fee).
What is the review process?
Over the course of the mentorship program, you are reviewed a total of 8 times by your personal and group mentors. Your personal mentor acts as your first reviewer, who guides and assesses your competency in Compassionate Inquiry. Once your personal mentor approves you to enter the next stage of certification review, your certification reviewer acts as your second reviewer who assesses your skills and competency as a Compassionate Inquiry Practitioner. Your certification reviewer is NOT one of your personal or group mentors.
The Certification Review Team determine if someone is ready to certify when they demonstrate proficiency in the Compassionate Inquiry competencies found in the Compassionate Inquiry Competency Form and Compassionate Inquiry Map as well as determining if the applicant is:
- Competent
- Attuned
- Confident
- Present
- Spontaneous, rather than adhering to rigid guidelines or a formula?
- Proficient in embodying and applying the Compassionate Inquiry Qualities, Skills and Stepping Stones?
There is also criteria used to exclude certification which includes:
- Did the participant have an agenda during the session, so was not attuned to the client in the present moment.
- Did the participant repeatedly miss important cues?
- Did the participant miss picking up on the client’s discomfort?
- Was the participant unable to process their own triggers internally, preventing them from being fully present with the client?
- You would not recommend this participant to someone you know to receive therapy.
If the certification team agrees that the candidate is certifiable and skilled in the Compassionate Inquiry competencies, they will be certified as a Compassionate Inquiry Practitioner and added to the Compassionate Inquiry website.
In the event that the second reviewer is inconclusive of your competency, a third reviewer is invited in to review your submission. We have found our review process to be very robust and demonstrates consistency among reviewers.
I have made my final submission for certification, when will I know the result?
Once you have submitted the required forms and final video for review, the certification coordinator will assign a reviewer to your submission. The reviewer will take up to 30 days to complete your review. Once the review is complete, you will receive a notice regarding your results.
I tried to make a submission, but my submission was rejected, why is this?
Your submission may have been rejected if one of the certification requirements listed above was missing or incomplete.
You can find more details here.
I was not granted certification by the review team, what are my options now?
In the event that your submission is not approved for certification, the reviewer will make recommendations to you for areas of improvement and may require you to have a certain number of additional personal mentoring sessions with a mentor of your choice. You will have 1 year from the date of graduation from the mentorship program to submit another video.
What are the recertification requirements?
Recertification is required every 2 years. Please find more details on recertification here.

